Returns & Refunds

At MyMaryMode, we value customer satisfaction and strive to provide high-quality restaurant supplies. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.

1. Return Eligibility

To be eligible for a return, please ensure the following conditions are met:

• The item must be unused, in its original condition, and in its original packaging.
• Returns must be requested within [X] days of receiving your order.
• Proof of purchase (order confirmation or receipt) is required.
• Certain items, such as perishable goods, customized products, and clearance items, are non-returnable.

2. How to Initiate a Return

If you need to return an item, please follow these steps:

1. Contact our customer service team at [email protected] with your order details and reason for return.
2. Our team will provide instructions, including the return shipping address.
3. Pack the item securely and send it back using a trackable shipping method.
4. Once received and inspected, we will notify you of the approval or rejection of your return.

3. Refund Process

• Approved refunds will be processed within [X] business days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping fees are non-refundable, unless the return is due to a defect or an error on our part.
• If a refund is delayed, please check with your bank or payment provider, as processing times may vary.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at [email protected].

5. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item was defective or incorrect.
• If returning an item valued over [X] amount, we recommend using a trackable shipping service or purchasing shipping insurance.

6. Non-Returnable Items

The following items cannot be returned or refunded:

• Perishable goods
• Customized or personalized items
• Items marked as “Final Sale” or clearance

7. Contact Us

If you have any questions regarding returns or refunds, please reach out to us:
📧 Email: [email protected]
🌐 Website: www.mymarymode.com

Thank you for shopping with MyMaryMode! We appreciate your trust in our products and services.